Terms of Service

OVERVIEW

This website is operated by Pawome. Throughout the Site, the terms “we,” “us,” and “our” refer to Pawome.

Pawome offers this website, including all information, tools, products, and services available through the Site, to you conditioned upon your acceptance of these Terms of Service and all other policies and notices referenced herein.

By visiting Pawome.com, purchasing a product from us, or otherwise using our website or services, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the Site, including visitors, customers, and others who access or use the Service.

Please read these Terms carefully before accessing or using the Site. If you do not agree to these Terms, you should not access the Site or use the Service.

Any new features, products, services, or tools added to the Site will also be subject to these Terms.

We may update or change these Terms from time to time by posting an updated version on this page. Your continued use of the Site following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you otherwise have the legal capacity necessary to enter into these Terms.

You may not use our products, Site, or Service for any illegal or unauthorized purpose.

You may not, in your use of the Service, violate any applicable law or regulation, including intellectual property laws.

You must not transmit viruses, malware, worms, malicious code, or anything else designed to damage, disrupt, or interfere with the Site or Service.

A breach of these Terms may result in suspension or termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or limit service where reasonably permitted by applicable law.

Information that you submit through the Site, other than payment information, may be transmitted across different networks and may be modified as necessary to meet the technical requirements of networks or devices.

Payment information is handled through secure payment and ecommerce systems and is encrypted during transmission where applicable.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Service, access to the Service, or content available through the Site without our prior written permission, except where otherwise permitted by law.

The headings used in these Terms are included for convenience and do not affect the interpretation of the Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate and current information on the Site.

However, information available through the Site may occasionally be incomplete, inaccurate, or outdated.

Information provided on the Site is generally provided for informational purposes and should not be relied upon as the sole basis for making decisions where more complete or authoritative information is reasonably available.

Some information on the Site may be historical and is provided for reference purposes.

We reserve the right to modify Site content at any time, subject to applicable law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change from time to time without prior notice.

We reserve the right to modify, suspend, replace, or discontinue any product, feature, or part of the Service at any time, subject to our obligations under applicable law and any existing orders.

We are not responsible for losses arising solely from a lawful modification, price change, suspension, or discontinuation of the Service, except where liability cannot legally be excluded.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively through Pawome.com and may be available only in limited quantities.

Returns and refunds are governed by our Refund Policy.

We make reasonable efforts to display product images, packaging, colors, dimensions, and other product information accurately. However, the appearance of products may vary slightly depending on your device, display settings, packaging updates, manufacturing variations, or other factors.

We reserve the right to limit sales of our products to particular persons, households, geographic areas, or jurisdictions where reasonably necessary or permitted by law.

We may limit the quantity of products available for purchase by a particular customer, account, payment method, billing address, or shipping address.

Product descriptions, availability, promotions, and prices may be changed at any time before an order is completed.

We may discontinue a product at any time.

Any offer made through the Site is void where prohibited by law.

Pawome products are intended for use in accordance with the directions and information provided with the product.

Information provided on Pawome.com regarding pet nutrition, ingredients, wellness, or similar subjects is provided for general informational purposes and is not intended to replace professional veterinary advice, diagnosis, or treatment.

If you have concerns regarding your cat's health, medical condition, medications, diet, or nutritional requirements, consult an appropriately qualified veterinarian.

Individual animals may respond differently to products, and we do not guarantee any specific health or wellness outcome unless expressly stated otherwise.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where we reasonably suspect fraud, unauthorized resale, pricing errors, payment problems, or misuse of the Site.

Restrictions may apply to orders associated with the same customer account, payment method, billing address, shipping address, or household.

If we modify or cancel an order after it has been placed, we may attempt to notify you using the email address, phone number, or other contact information provided with the order.

We may limit or prohibit orders that reasonably appear to be placed by unauthorized dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for keeping information associated with your account or order reasonably current so that we can complete transactions and contact you when necessary.

For additional information regarding returns, cancellations, and refunds, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools, features, applications, or services provided by third parties.

We do not necessarily control or monitor these third-party tools.

Unless expressly stated otherwise, third-party tools are provided subject to the applicable third party's own terms, conditions, and policies.

Your use of optional third-party tools is at your discretion.

You should review the applicable third-party terms and privacy practices before using such services.

We may introduce new tools, resources, features, or services in the future. Unless otherwise stated, these additions will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Site may contain links to websites, services, products, or content operated or provided by third parties.

Third-party websites are independent from Pawome, and we do not control their content, security, availability, products, services, or privacy practices.

A link to a third-party website does not necessarily constitute an endorsement by Pawome.

We are not responsible for loss or damage arising from your use of third-party websites, products, or services except where responsibility cannot be excluded under applicable law.

You should review the terms, policies, and practices of a third party before entering into a transaction with them.

Questions or complaints concerning a third-party product or service should generally be directed to that third party.

SECTION 9 – USER COMMENTS, FEEDBACK, REVIEWS, AND OTHER SUBMISSIONS

If you voluntarily submit reviews, photographs, testimonials, feedback, ideas, suggestions, comments, or other content to us, you represent that you have the right to provide that content.

Unless otherwise agreed in writing, you grant Pawome a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, distribute, and otherwise use content you submit to us for legitimate business purposes, including operating, improving, and promoting Pawome and our products, subject to applicable law and our Privacy Policy.

We are not obligated to compensate you for unsolicited feedback or suggestions unless we have separately agreed to do so.

We may monitor, edit, refuse, or remove content that we reasonably determine is unlawful, fraudulent, abusive, misleading, defamatory, obscene, infringes another person's rights, violates these Terms, or is otherwise inappropriate for the Site.

You agree that content you submit will not violate the copyright, trademark, privacy, publicity, intellectual property, or other legal rights of another person.

You must not submit malicious software, harmful code, knowingly false information, or content designed to interfere with the operation of the Site.

You may not impersonate another person or misrepresent the origin of content you submit.

You remain responsible for the accuracy and legality of content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission and our processing of Personal Information through the Site are governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where appropriate.

If information relevant to an order was materially incorrect, we may modify or cancel the affected order to the extent permitted by applicable law.

If an order is cancelled after payment because of an error on our part, any amount due to be returned will be refunded in accordance with applicable law and our policies.

Nothing in this section limits rights that cannot legally be waived.

SECTION 12 – PROHIBITED USES

You may not use the Site or Service for any unlawful or unauthorized purpose.

You may not use the Site to encourage, facilitate, or participate in unlawful conduct.

You may not infringe or violate our intellectual property rights or the intellectual property rights of others.

You may not harass, threaten, abuse, defame, intimidate, or unlawfully discriminate against another person.

You may not intentionally submit false, fraudulent, or misleading information.

You may not upload or transmit viruses, malware, malicious code, or other technology intended to interfere with the Site, Service, other websites, or the internet.

You may not improperly collect, harvest, or track Personal Information belonging to others.

You may not use the Site to spam, phish, scrape, crawl, or engage in other abusive automated activity except where expressly authorized or legally permitted.

You may not attempt to bypass, interfere with, disable, or defeat security features of the Site or Service.

You may not use the Site for fraudulent purchases, unauthorized resale, refund abuse, or other misuse.

We reserve the right to suspend or terminate access to the Service where we reasonably determine that these restrictions have been violated.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that access to the Site or Service will always be uninterrupted, secure, timely, or error-free.

We do not guarantee that every piece of information available through the Site will always be accurate or current.

From time to time, we may temporarily suspend or restrict portions of the Service for maintenance, security, operational, or other legitimate reasons.

To the maximum extent permitted by applicable law, the Site and Service are provided on an “as is” and “as available” basis except for warranties, guarantees, or rights that are expressly provided by Pawome or cannot legally be excluded.

Nothing in these Terms excludes or limits any warranty, consumer right, or other legal protection that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, Pawome and its affiliates, employees, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Site or Service where such liability may lawfully be excluded.

Where applicable law does not permit a particular exclusion or limitation of liability, our liability will be limited only to the maximum extent permitted by that law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Pawome and its affiliates, officers, employees, contractors, service providers, suppliers, and agents from third-party claims, liabilities, losses, and reasonable costs arising directly from your material violation of these Terms, violation of applicable law, or infringement of another person's legal rights.

This section does not apply to the extent that a claim results from Pawome's own unlawful conduct or where indemnification cannot legally be required.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

If necessary, the unenforceable portion will be severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 16 – TERMINATION

These Terms remain effective until terminated by you or us.

You may stop using the Service at any time.

We may suspend or terminate your access to all or part of the Service if we reasonably determine that you have materially violated these Terms, engaged in fraud or abuse, or used the Service unlawfully.

Obligations and liabilities that arose before termination will survive termination where appropriate.

Sections that by their nature are intended to survive termination will continue to apply.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies or other terms expressly incorporated by reference, constitute the agreement between you and Pawome concerning your use of the Site and Service.

They supersede prior agreements or communications concerning the same subject matter to the extent permitted by applicable law.

Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 18 – GOVERNING LAW

These Terms and your use of the Service will be governed by the laws applicable to the business operating Pawome, including applicable laws of Sweden, without regard to conflict-of-law principles.

Nothing in these Terms deprives a consumer of mandatory protections that apply under the laws of their jurisdiction and cannot legally be waived by contract.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You may review the current version of these Terms at any time on this page.

We reserve the right to update, modify, or replace these Terms by publishing an updated version on Pawome.com.

When appropriate, we may provide additional notice of material changes.

Your continued use of the Site after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 20 – SMS / MMS TEXT MESSAGE MARKETING PROGRAM

If you voluntarily opt in to receive SMS or MMS communications from Pawome, you agree to receive the types of messages described at the time you provide your consent.

Messages may include marketing messages, promotional messages, transactional notifications, and abandoned-cart or abandoned-checkout reminders where permitted by applicable law.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply depending on your wireless provider and plan.

You must provide a mobile number that you are authorized to use.

Your wireless carrier is not responsible for delayed or undelivered messages.

Not all devices or wireless providers may support all messaging features.

You may opt out of marketing messages at any time by replying STOP to a marketing text from Pawome.

You may receive a confirmation message after opting out.

For assistance, reply HELP or contact us at support@pawome.com.

We may modify, suspend, or discontinue our messaging program at any time, subject to applicable law.

Your participation in our messaging program is also subject to our Privacy Policy, including the section addressing SMS and MMS information.

SECTION 21 – CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Pawome

Email: support@pawome.com

Website: Pawome.com

Last updated: August 22, 2026