Privacy Policy

This Privacy Policy describes how Pawome (“Pawome,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, make a purchase from Pawome.com (the “Site”), or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Site, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing the Site, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

If you provide your phone number through checkout, a subscription form, or another SMS opt-in method and consent to receive text messages from us, we may send you transactional text messages, order-related notifications, abandoned checkout reminders where permitted, and marketing messages.

Consent to receive marketing text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You can unsubscribe from marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us at support@pawome.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process and fulfill your purchases.

We may also collect additional information if you contact us for customer support, subscribe to marketing communications, participate in promotions, submit reviews, or otherwise interact with us.

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to you.

Below is more information about the categories of Personal Information we may collect and how we use that information.

Device Information

Examples of Personal Information collected: Web browser type and version, IP address, device information, time zone, cookie identifiers, pages or products viewed, referring websites, search terms, information about how you interact with the Site, and advertising or marketing interaction information.

Purpose of collection: We collect Device Information to operate and display the Site correctly, maintain Site security, detect fraud or suspicious activity, understand how visitors use the Site, improve the Site and customer experience, analyze Site performance, measure advertising effectiveness, attribute purchases and Site visits to marketing campaigns, and personalize content or advertising where permitted.

Source of collection: Device Information may be collected automatically when you access the Site through cookies, pixels, tags, APIs, log files, web beacons, local storage, and similar technologies.

Disclosure for a business purpose: We may disclose Device Information to service providers that help us operate, secure, analyze, advertise, and improve the Site, including Shopify, analytics providers, advertising platforms, and technology providers.

Order Information

Examples of Personal Information collected: Name, billing address, shipping address, email address, phone number, payment and transaction information, products purchased, order details, discount information, and shipping information.

Purpose of collection: We collect Order Information to process your order, process payments, arrange shipping and delivery, provide invoices and order confirmations, communicate with you regarding your order, provide customer service, process returns, refunds, replacements, or claims, screen orders for fraud or other risks, maintain transaction and accounting records, and provide marketing or promotional communications where permitted.

Source of collection: Order Information is collected directly from you or through our ecommerce, payment, and checkout providers when you place or attempt to place an order.

Disclosure for a business purpose: We may disclose Order Information to Shopify, payment processors, shipping carriers, warehouses, fulfillment providers, fraud-prevention providers, customer-service providers, and other vendors necessary to complete and support your transaction.

Customer Support Information

Examples of Personal Information collected: Name, email address, phone number, order number, communications with us, photographs, videos, or files you voluntarily provide, information regarding a product, order, return, or refund, and any other information you choose to provide.

Purpose of collection: We use Customer Support Information to respond to questions, resolve order or delivery issues, provide product assistance, process returns, refunds, replacements, or claims, investigate complaints, improve our products and services, and improve the customer experience.

Source of collection: Customer Support Information is collected directly from you.

Disclosure for a business purpose: We may disclose this information to customer-service platforms and other service providers that assist us in responding to and resolving customer requests.

Minors

The Site is not intended for individuals under the age of 16.

We do not knowingly collect Personal Information from children for the purpose of marketing or selling our products to them.

If you are a parent or legal guardian and believe that a child has provided us with Personal Information, please contact us at support@pawome.com so that we can review the request and, where appropriate, delete the information.

Sharing Personal Information

We may share Personal Information with service providers and other third parties when reasonably necessary to operate our business, provide our services, fulfill orders, communicate with customers, conduct analytics, advertise our products, prevent fraud, and comply with applicable law.

We use Shopify to power our online store and provide ecommerce services.

We may share information with payment processors to authorize and process transactions.

We may share information with shipping carriers, warehouses, logistics providers, and fulfillment partners to deliver your order.

We may share information with customer-support providers to respond to questions and resolve customer issues.

We may share information with email and SMS service providers to send transactional or marketing communications where permitted.

We may share information with analytics providers to understand how visitors use the Site.

We may share information with advertising platforms, including platforms operated by Meta and Google, to measure advertising performance and provide relevant advertising where permitted.

We may share information with fraud-prevention, security, and technology providers.

We may also share information with professional advisers such as accountants, auditors, insurers, or legal advisers where reasonably necessary.

We may disclose Personal Information if required to comply with applicable laws, regulations, court orders, subpoenas, search warrants, governmental requests, or other lawful processes.

We may also disclose Personal Information when we believe disclosure is reasonably necessary to protect our rights, enforce our agreements, prevent fraud or abuse, protect customers, or protect the rights and safety of others.

If Pawome or the business operating Pawome is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, Personal Information may be transferred or disclosed as part of that transaction.

Behavioural Advertising

We may use Personal Information to provide marketing communications and advertisements that we believe may be relevant to you.

We may use analytics services to understand how customers interact with the Site and how our Site and marketing perform.

We may use advertising platforms such as Meta, Facebook, Instagram, and Google to display advertisements, measure advertising performance, create advertising audiences, and understand whether advertisements result in Site visits or purchases.

We and our advertising partners may collect information about your use of the Site, products viewed, purchases, and interactions with advertisements through cookies, pixels, APIs, tags, and similar technologies.

Depending on your location and applicable law, certain advertising or tracking technologies may only be used after obtaining your consent.

Depending on where you live, you may have the right to opt out of certain targeted advertising, certain sales or sharing of Personal Information, or certain forms of profiling.

You may also be able to manage advertising preferences directly through services such as Meta and Google or through privacy and cookie controls available on the Site.

Browser settings and industry opt-out services may provide additional controls over advertising cookies and similar technologies.

Using Personal Information

We use Personal Information to provide, operate, maintain, protect, and improve our services.

This includes using Personal Information to offer products for sale, process payments and transactions, fulfill orders, ship and deliver orders, communicate with you regarding purchases, provide customer support, handle returns and refunds, detect and prevent fraud, protect the security of the Site, maintain and improve the Site, analyze customer and Site activity, measure business and marketing performance, personalize your experience where permitted, send marketing communications where permitted, advertise our products, measure advertising effectiveness, perform marketing attribution, maintain accounting and transaction records, comply with legal and regulatory obligations, enforce our terms and policies, and protect our legal rights.

Lawful Basis

Where the General Data Protection Regulation (“GDPR”) or similar European privacy laws apply, we process Personal Information under one or more lawful bases.

Consent: We may process Personal Information where you have given us permission to do so for a specific purpose, including certain marketing communications or tracking technologies.

Performance of a contract: We may process Personal Information where necessary to accept, process, fulfill, deliver, or otherwise support an order you place with us.

Compliance with legal obligations: We may process Personal Information where necessary to comply with accounting, tax, regulatory, consumer-protection, or other legal requirements.

Protection of vital interests: We may process Personal Information where necessary to protect your vital interests or those of another person.

Public interest: In limited circumstances, processing may be necessary for the performance of a task carried out in the public interest.

Legitimate interests: We may process Personal Information where necessary for our legitimate interests, including operating and improving our business, maintaining security, preventing fraud, understanding how customers use our Site, and marketing our products, provided those interests are not overridden by your rights and freedoms.

Where we rely on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing performed before your consent was withdrawn.

Retention

We retain Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on whether we need the information to provide our services, whether you have an active customer relationship with us, applicable legal and regulatory requirements, accounting and tax requirements, fraud-prevention requirements, whether information is needed to resolve disputes, and whether information is needed to enforce our agreements or protect our legal rights.

When you place an order, for example, we may retain information relating to the transaction for the period necessary to comply with applicable bookkeeping, accounting, tax, consumer-protection, and other legal requirements.

When Personal Information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

Automatic Decision-Making

Pawome does not intend to make decisions about customers based solely on automated processing where those decisions produce legal or similarly significant effects.

However, Shopify, payment processors, fraud-prevention providers, and security providers may use automated technologies to identify potentially fraudulent transactions, suspicious behavior, unauthorized access, or other security risks.

For example, an ecommerce or payment provider may automatically flag or restrict a transaction that appears to present a high risk of fraud.

Where applicable law provides rights regarding automated decision-making or profiling, you may have the right to request additional information or object to certain processing.

Your Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your Personal Information.

These rights may include the right to request access to Personal Information we hold about you, request correction of inaccurate or incomplete Personal Information, request deletion of Personal Information, receive a portable copy of certain Personal Information, restrict certain processing, object to certain processing, withdraw consent where processing is based on consent, opt out of certain targeted advertising, opt out of certain sales or sharing of Personal Information, opt out of certain forms of profiling, appeal certain decisions regarding a privacy request where applicable, and lodge a complaint with an applicable privacy or data-protection authority.

We may need to verify your identity before processing certain privacy requests.

You may submit a privacy request by contacting us at support@pawome.com.

GDPR

If the GDPR or similar European data-protection laws apply to you, you may have the right to access Personal Information we hold about you, correct inaccurate Personal Information, request deletion of Personal Information, restrict certain processing, object to certain processing, receive certain Personal Information in a portable format, withdraw consent where consent is the basis for processing, and lodge a complaint with an appropriate supervisory authority.

Because Pawome uses service providers that operate internationally, Personal Information may be transferred to, stored in, or processed in countries outside the European Economic Area (“EEA”), including the United States and Canada.

Where required by applicable law, appropriate safeguards may be used for international transfers, including adequacy decisions, Standard Contractual Clauses, and other legally recognized transfer mechanisms.

Shopify may also process customer information in connection with providing ecommerce services to Pawome.

CCPA and U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law and whether it applies to Pawome, these rights may include the right to know what Personal Information we collect, access Personal Information, request correction of inaccurate Personal Information, request deletion of Personal Information, obtain a portable copy of certain Personal Information, know the categories of Personal Information collected, know the categories of sources from which Personal Information was collected, know the purposes for which Personal Information is used, know the categories of third parties to whom Personal Information is disclosed, opt out of certain sales or sharing of Personal Information, opt out of targeted advertising, opt out of certain profiling, limit certain uses or disclosures of sensitive Personal Information where applicable, appeal certain privacy decisions where applicable, and not receive unlawful discriminatory treatment for exercising your privacy rights.

Where applicable, you may designate an authorized agent to make a privacy request on your behalf.

We may require verification of your identity and the authorized agent's authority before fulfilling the request.

To exercise a privacy right, contact us at support@pawome.com.

Cookies

Cookies are small pieces of information stored on your computer, phone, tablet, or other device when you visit a website.

We and our service providers may use cookies and similar technologies, including pixels, tags, APIs, local storage, and web beacons.

These technologies may be used to operate the Site, maintain Site security, remember your preferences, maintain your shopping cart, facilitate checkout, localize your shopping experience, prevent fraud, understand how the Site is used, analyze Site performance, measure conversions, attribute sales to marketing campaigns, and provide or measure advertising where permitted.

Some cookies are necessary for the Site to function properly.

Other cookies, including certain analytics and advertising technologies, may be optional or may only be used after obtaining consent where required by applicable law.

The exact cookies used on Pawome.com may change as Shopify and our other service providers update their technologies.

Cookies Necessary for the Functioning of the Store

_shopify_essential: Contains information necessary for core store functionality, including session, checkout, and security-related information.

_shopify_test: Used to determine whether your browser can accept cookies.

_tracking_consent: Stores privacy and tracking preferences where privacy controls are enabled.

cart: Contains information relating to your shopping cart.

cart_currency: Helps maintain the appropriate currency in connection with the shopping cart and checkout.

discount_code: Stores a discount code supplied during a store visit so that it can be applied during checkout.

localization: Helps localize the store experience based on country or region.

Shopify and other service providers may add, remove, rename, or modify cookies over time. Cookie names, purposes, and retention periods may therefore change.

Reporting and Analytics

We may use Shopify analytics and other analytics technologies to understand how visitors interact with Pawome.com.

Landing and referral information: Helps us understand how visitors arrived at the Site.

Device and browser information: Helps us understand how the Site performs across different devices and browsers.

Page and product interactions: Helps us understand which pages and products visitors view and interact with.

Checkout and conversion information: Helps us understand store performance and purchasing behavior.

Advertising and marketing attribution: Helps us understand which advertisements or marketing campaigns contributed to Site visits or purchases.

Cookies may be either session cookies or persistent cookies.

Session cookies generally expire when you close your browser.

Persistent cookies may remain on your device until they expire, are replaced, or are manually deleted.

You can control and manage cookies through your browser settings and, where available, through privacy or cookie controls on our Site.

Please note that blocking or deleting certain cookies may affect your experience and may prevent portions of the Site, shopping cart, customer account, or checkout from functioning properly.

Blocking cookies through your browser may also not prevent every form of information exchange with advertising or analytics providers.

Where applicable, additional privacy controls may be available through our Site or directly through the relevant service provider.

Do Not Track

Some browsers offer a “Do Not Track” setting that sends a signal to websites indicating that you do not want certain online activities tracked.

There is not currently a single universally accepted industry standard for responding to all Do Not Track signals.

Our response to these signals may depend on applicable law and the technologies supported by our ecommerce, analytics, and advertising providers.

Where required by applicable law, Pawome or our service providers may recognize supported browser-based opt-out mechanisms or universal opt-out preference signals.

Changes

We may update this Privacy Policy from time to time to reflect changes to our business practices, products or services, technologies, service providers, legal obligations, or regulatory requirements.

When we update this Privacy Policy, we will update the “Last updated” date below.

Where required by applicable law, we may also provide additional notice of material changes.

SMS / MMS Text Message Marketing Program Privacy Policy

If you choose to participate in Pawome's SMS or MMS messaging program, we may collect and use information you provide through that program to send marketing messages, send transactional messages, provide order notifications, send abandoned checkout or cart reminders where permitted, administer the messaging program, respond to customer requests, measure messaging performance, and provide customer support.

Information used to operate the SMS program may be disclosed to SMS platform providers, telecommunications carriers, technology providers, customer-service providers, and other vendors reasonably necessary to deliver and manage messages.

We do not sell or rent phone numbers collected through our SMS marketing program to third parties for those third parties' own independent marketing purposes.

We may nevertheless disclose information collected through the SMS program where reasonably necessary to comply with applicable law or legal requests, prevent fraud or abuse, protect our legal rights, protect customers or others, or enforce our agreements.

When you provide information in connection with an SMS program, you represent that the information you provide is accurate and that you are authorized to provide it.

You may withdraw your consent to receive marketing text messages at any time by replying STOP to a marketing message.

For assistance, reply HELP or contact us at support@pawome.com.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchase.

Privacy rights described elsewhere in this Privacy Policy also apply to Personal Information collected through our SMS program to the extent required by applicable law.

Contact

For more information about our privacy practices, if you have questions, if you would like to exercise a privacy right, or if you would like to make a complaint, please contact us at:

Pawome

Email: support@pawome.com

Website: Pawome.com

If you are located in the EEA and believe that our processing of your Personal Information violates applicable data-protection law, you may also have the right to lodge a complaint with the competent data-protection authority.

Last updated: August 22, 2026