Shipping & Returns

Shipping

Please allow 1–3 business days on average for your order to be processed and fulfilled before dispatch.

Once your order has been dispatched, estimated delivery within the United States is 4–10 business days.

Please keep in mind that shipping times are estimates only. Holidays, carrier delays, weather, high order volumes, customs, or other circumstances outside our control may affect delivery times.

Specific delivery dates are not guaranteed.

Pre-Ordered or Back-Ordered Items

If your order contains a pre-ordered or back-ordered item, your order may be shipped separately.

Items that are currently available may be shipped first, while pre-ordered or back-ordered items will be shipped once they become available.

If you receive only part of your order, your remaining items may arrive in a separate shipment.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

If you provided a phone number and have opted to receive applicable notifications, you may also receive tracking information by text message.

Please allow approximately 2–4 business days after shipment for tracking information to update with the carrier.

If you have not received your tracking information or need assistance locating your order, contact us at support@pawome.com.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

If you notice that you entered an incorrect shipping address, please contact us immediately at support@pawome.com.

We process orders quickly, so we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

Pawome is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer once the order has already been shipped.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please check around the delivery location, with other members of your household, and with the shipping carrier.

Pawome is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided with the order.

If you need assistance reviewing your tracking information, contact us at support@pawome.com.

Returns & Refunds

60-Day Money-Back Guarantee

Pawome offers a 60-day money-back guarantee beginning on the date you receive your order.

To qualify for a refund, you must contact us and, if a return is required, the returned product must reach the return location provided by us before the 60-day period has expired.

The 60-day period is calculated from the date the shipping carrier marks your order as delivered.

Because Pawome products are intended to be tried, the product does not need to be unopened or unused to qualify for our 60-Day Money-Back Guarantee.

Proof of purchase is required.

Order Cancellations

Orders may only be cancelled within the first 24 hours after the order is placed.

If more than 24 hours have passed, we cannot guarantee that your cancellation request can be processed.

Starting a Return

To request a return or refund, contact us at:

support@pawome.com

If your return is approved, we will provide instructions explaining how and where the product should be sent.

Products should be returned in their original packaging.

Returns that are not sent back in their original packaging may only be eligible for a partial refund of up to 70% of the product purchase price.

Products returned without first contacting us and receiving return instructions may not be accepted.

Return Shipping Costs

There is no restocking fee.

Customers are responsible for the cost of return shipping unless the return is due to an incorrect, damaged, or defective item.

Original shipping charges and additional services, including expedited shipping or shipping protection, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you receive the wrong item, contact us at support@pawome.com within 30 days of delivery.

Please provide your order information and reasonable evidence of the issue, such as photographs of the product or package.

If the claim is approved, we will arrange an appropriate replacement or refund at no additional product cost to you.

Customer Remorse

If you purchased the wrong product, changed your mind, or otherwise wish to return your order for reasons unrelated to damage, defects, or an incorrect shipment, you are responsible for the cost of return shipping.

Refunds

Once your returned product has been delivered and inspected, or your refund request has otherwise been approved, we will notify you by email.

If your refund is approved, it will be issued to your original payment method.

Please remember that it may take some time for your bank, credit card company, or payment provider to process and post the refund.

Late or Missing Refunds

If you have been notified that a refund has been issued but have not yet received it, please first check your bank account or original payment method.

You may also wish to contact your bank or credit card company, as processing times can vary.

If you have done this and still have not received your refund, contact us at support@pawome.com.

Shipping Costs on Returns

Customers are responsible for paying their own return shipping costs unless the return is caused by an incorrect, damaged, or defective product.

Shipping costs are non-refundable.

Where applicable, return shipping costs may be deducted from your refund.

Contact

If you have questions regarding shipping, tracking, returns, or refunds, please contact us at:

Pawome

Email: support@pawome.com

Website: Pawome.com

Last updated: August 22, 2026