Refund Policy
Refund Policy
60-Day Money-Back Guarantee
Pawome offers a 60-day money-back guarantee beginning on the date you receive your order.
To qualify for a refund, you must contact us and, if a return is required, the returned product must reach the return location provided by us before the 60-day period has expired. The 60-day period is calculated from the date the shipping carrier marks your order as delivered.
Because Pawome products are intended to be tried, the product does not need to be unopened or unused to qualify for our 60-Day Money-Back Guarantee.
Proof of purchase is required.
Order Cancellations
Orders may only be cancelled within the first 24 hours after the order is placed.
If more than 24 hours have passed, we cannot guarantee that your cancellation request can be processed.
Starting a Return
To request a return or refund, contact us at:
If your return is approved, we will provide instructions explaining how and where the product should be sent.
Products should be returned in their original packaging.
Returns that are not sent back in their original packaging may only be eligible for a partial refund of up to 70% of the product purchase price.
Products returned without first contacting us and receiving return instructions may not be accepted.
Questions regarding returns can be sent to support@pawome.com.
Return Shipping Costs
There is no restocking fee.
Customers are responsible for the cost of return shipping unless the return is due to an incorrect, damaged, or defective item.
Original shipping charges and additional services, including expedited shipping or shipping protection, are non-refundable.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, or you receive the wrong item, contact us at support@pawome.com within 30 days of delivery.
Please provide your order information and reasonable evidence of the issue, such as photographs of the product or package.
If the claim is approved, we will arrange an appropriate replacement or refund at no additional product cost to you.
Customer Remorse
If you purchased the wrong product, changed your mind, or otherwise wish to return your order for reasons unrelated to damage, defects, or an incorrect shipment, you are responsible for the cost of return shipping.
Refunds
Once your returned product has been delivered and inspected, or your refund request has otherwise been approved, we will notify you by email.
If your refund is approved, it will be issued to your original payment method.
Please remember that it may take some time for your bank, credit card company, or payment provider to process and post the refund.
Late or Missing Refunds
If you have been notified that a refund has been issued but have not yet received it, first check your bank account or payment method.
You may also wish to contact your bank or credit card company, as processing times can vary.
If you have done this and still have not received your refund, contact us at:
Shipping Costs
Customers are responsible for paying their own return shipping costs unless the return is caused by an incorrect, damaged, or defective product.
Shipping costs are non-refundable.
Where applicable, return shipping costs may be deducted from your refund.
Contact
For questions about returns or refunds, contact us at:
Pawome
Email: support@pawome.com
Website: Pawome.com
Last updated: August 22, 2026